Frequently Asked Questions about Outsourcing

GPRS stands for General Packet Radio Service. It is a new non-voice value added service that allocates Mobile Phones to be used for transmitting and receiving data over an Internet Protocol (IP) based network. GPRS as such is data possessor that facilitates wireless admittance to data networks like the Internet, enabling users to access E-mail and other Internet applications using Mobile Phones.

Vehicle Tracking system is a typical combination of the hardware and software which enables the user to know each and every activity and the movement information, at any point of time, from anywhere and by any authorized users.

A Vehicle tracking system using GPS obtain the location, speed, direction and time data made available via satellite from the Global Positioning System to the GPS receiver unit installed in a vehicle and transmits it to a central computer (Server) connected to a private GSM network or the Internet.

The Addon Track GPS tracking device will work in every part of the world.

Yes, Addon Track offers universal solution that can be installed on any type of vehicle.

Each GPS record consists of the following (Basic Packet which is transmitted by tracking device):
*Date, *Time, *Location,*Speed *Direction of travel

Addon Track is now available and quick easy data entry on any internet-connected device. You can access this through a web browser automatically by going to addontrack.com or Google Play Store and Apple Store.

We have designed the product to be easy for any organization to install, and also we are happy to put together an installation program for customers who require it.

Our system is a fully online web-based system, you can login to view your vehicle details from anywhere in the world.

Yes, our system is totally based on Global Position System satellites(GPS).

Absolutely, Our maps are suitable for all GPS systems. Check out our website sample list of devices compatible with our GPS Maps.

You can request a quote online based on your fleet size. One of our representatives will explain you through how to use the system. At that time, we will give you answer if you have any questions. Of course, if questions come up after that, we are always ready to take your call and answer your questions.

Our tracker is not designed for the specific county it works in any location. Addon track GPS tracking is currently active in the India, UAE, Germany and United States.

The capacity of our Addon Track GPS Online Tracking Program to display your vehicle location is unlimited.

Yes. You can get all data to previous 30 days. However, we archive all your data in forever. To access data ahead of the 30-day, please contact your Addon Track account representative.

Your password was emailed to you after your purchase. If you did not receive it, It was probably filtered to your junk mail or spam folder. If you are unable to find it there please send an email to support and we will resend the password to you.

No, Addon Track includes all charges in the quote.

No, there is no restriction on the track. Anyone may track any vehicle.

Of course! There are no additional charges for this but you may want to purchase another wiring harness instead of removing the old harness. This would be the least time consuming and by keeping the wiring harness in the other vehicle you may want to transfer the unit back and forth between vehicles.

Yes, there is a one year warranty on the vehicle device. However, in case the vehicle device is tampered with or reinstalled without the services of our trained personnel, the warranty will cease to be valid.

Of course! Our friendly sales staff is eager to show you how great our application will be for your business.

We’re sending out devices daily, so as soon as we can get them out the door for you. Typically we’ll have them out the same day or next day.

No. The GPS time synchronization does not require an Internet connection.

Yes, you can use SIM card but it should be GPRS enabled

From time to time you will find yourself traveling through areas that don’t have any network coverage, when this happens the most GPS units will automatically store the vehicle tracking information and send it when your driver re-enters the coverage area.

The vehicle device has functions to alert you to such situations. If vehicle battery power is disconnected, it will send you an SMS alert.

Addon Track has no restriction on the number of assets that can be observed. Authorized users can access various group and region filters to view specific information.

You can have unlimited alert recipients for each device. A recipient may be either an email address or a cell phone where our Addon Track mobile application installed.

Yes, additional user accounts can be created for your account with no additional fees.

No, all Addon Track invoices are prorated so you only pay for the number of days your vehicles have actually been active on the Addon Track portal.

Yes. A good installation is essentially undetectable by the driver. It is important to follow the guidance given in the installation guide to ensure the tracker is both hidden and fully functional. Contact us if you need help with installation.

No, the hardware will store the data until a connection is available. Once a connection is available, the hardware will upload all the data stored back to the portal.

No, the vehicle tracking unit is installed in a discreet, inaccessible location.

Addon Track unit transmits its location at near real-time intervals.

Addon Track users get an unlimited number of locates to use during each month. This gives users the ability to locate a vehicle in between their normal locates.

Yes. Reports can be exported to Excel, PDF, and emailed to your preferred email

The device gets its power from the battery of the vehicle.

Of course, Our devices have fuel check facility also. Even if you need to track fuel tank using inside sensor we can provide that based on requirements.

Addon track providing a custom and unique solutions like Vehicle Management System, Field Staff Tracking, GPS Personal Tracking Systems, Asset Tracking System and apps for Smartphone to meet the need of individual and corporate.

Addon Track accepts all major credit cards. You can also set up automatic payments directly from your bank account or send us a monthly cheque by mail.

No software is required to be downloaded or installed for this. All you need is an Internet connection and a PC. You will log in to our web application using the Internet browser from any PC to see the vehicle location on a digital map. The web application is extremely user-friendly and will have you up-and-running within minutes. Additionally, you can request for the location of your vehicle by sending an SMS with the registration number of your vehicle to our number and in a return message, we send you the location. Further, you can also view the location of your assets on a map on your GPRS enabled mobile phone.

The vehicle device is powered by the vehicle’s 12-volt or 24-volt battery. It also has it’s own built-in backup battery in case it does not get power from the vehicle battery for some reason. The backup battery continues for 18 hours.

No, installation of this device does not affect any other devices when installed in your assets.

A Geo fence is a virtual boundary defined around a location or area on the Earth’s surface. The existing location of an asset (characteristically acquired using GPS) is evaluated with the boundary and an alert triggered on entry or exit. A Geo fence may be a simple circle defined by a centre coordinate and radius, or a more complex shape defined by vertices of a polygon or a series of circular arcs.

You can have 50 geofences for each GPS vehicle tracking device and 50 global geofences per account. Each geofence is square and centered around an address that you specify.

Addon Track is GPS tracking a vehicle, cell phone GPS tracks the phone. Where the cell phone goes, so goes the GPS tracking information, which doesn’t necessarily have any bearing on the location of your vehicle. When Addon Track is connected to your vehicle it receives a reliable source of power. Cell phones with GPS have a tremendous drain on the cell phone battery. If the battery is dead, the cell phone user simply turns off the phone or disables the GPS function, you will not receive any GPS data.

Yes, if the order is in bulk, we will definitely consider you for the discount.

The Addon Track GPS Fleet Management System is specifically designed for those small to mid-sized fleets. Calculate what percentage of operating costs your vehicles represent whether it’s two or two hundred. You’ll find it to be significant.

Of course! Just share the email address and password with your family members who you would like to allow to track your progress.

Pricing varies, but with a quick call, we can determine which device is best for you.